I recently took a road trip through parts of the southern U.S. It was a scenic trip filled with lots of relaxation and a whole lot of eating, uh hmm, to support the local economies of course (don’t worry…my doctor doesn’t believe that excuse either).
On one of my “supporting local economies” food excursions, I visited a nondescript restaurant that had amazing food, but that’s not what impressed me. What impressed me most about this restaurant was the impact the waitress had on my dining experience. Now, it’s often said that people in the southern U.S. are hospitable/friendly, but the attitude and actions of the waitress made me think of the overall impact that we can have on our organizations.
No matter what your official title is or your pay grade, you have the ability to make a difference in your organization and with your customers. It doesn’t matter if you are an Administrative Assistant or CEO, each day you are making some kind of impact (whether positive or negative) in the organization. Don’t ever think for a moment that what you do is insignificant or that “doing the right thing” doesn’t matter.
You may be wondering at this point what the waitress did that was so significant. It’s simple, she cared. Not only did she care about each customer, she cared enough to make my experience memorable by treating me like another member of the family. Question – Do you care about your organization? Are you making a positive impact in your organization on a daily basis? What can you do today to make a memorable experience for your customers or end-users? Remember, everything that you do in your organization matters.
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