Being a leader can be a challenging endeavor especially if you were not properly trained to handle the issues that will arise. One challenge that managers experience is the process of balancing increased profits/production with employee satisfaction. All too often, employee satisfaction is either viewed as a secondary organizational concern (compared to goals, profits, tasks …
Monthly Archive: July 2011
Jul
13
Customer Service: Customers don’t want your product!
This is a follow-up to the blog post titled, “Customer service has NOTHING to do with service.” You can view that post here. As an employee, you probably feel fairly good about the “product” that you supply to your customer base. The organization probably spent countless hours on packaging to give your product the perfect …
Jul
07
DANGER! Successful Dysfunctional Team at Work!
The primary danger (and enemy to growth) in any organization would be Successful Dysfunctional Teams. What are Successful Dysfunctional Teams? A team that is able to successfully work together to complete targeted goals or assignments, but lack the synergy and cohesion to create long-term and sustainable success. As you begin to dissect Successful Dysfunctional Teams, …
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